Tag Archive for: eye donation

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Bringing Light to a Sometimes-Bittersweet Season

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The holidays can evoke memories of time spent with loved ones and family traditions. This time of year can be particularly difficult for those who have lost loved ones, including families and friends of all donor heroes.

Toward the end of each calendar year, amid many holidays, Midwest Transplant Network hosts Hope for the Holidays, a time to remember donor heroes and celebrate the gift of life. This year, families will be treated to a special screening of the holiday movie “Elf” in Kansas City’s historic Union Station.

“Hope for the Holidays is a chance for families of our donor heroes to come together in remembrance and celebration during what can be a very difficult time of the year,” said Donor Family Services Coordinator Denise Cooper. “We are honored and humbled to spend time with donor families each holiday season.”

Donor families will bring an ornament to honor their loved one that will hang on an MTN-branded holiday tree complete with presents underneath sporting “Give Hope. Share Life.” wrapping paper. Union Station guests from all over the country can see the tree near the movie theater concession area through Monday, Jan. 3. Along with enjoying the beautiful tree, they will have a chance to join the national organ, eye and tissue donor registry at registerme.org/hopefortheholidays and share hope this holiday season with the 100,000 individuals waiting for lifesaving and life-enhancing transplants.

From everyone at MTN, we wish you a peaceful holiday season.

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MTN Donor Family Coordinators

Donor Family Coordinators

Donor Family Coordinators Kara Gartner (left) and Denise Cooper

This week, we’re highlighting Midwest Transplant Network’s Donor Family Support program — made up of caring staff members who communicate with and provide care for donor families after their loved one’s donation. In our first post, we heard from Donation Communications Coordinators Jessica Cleary and Lindy Maska. For today’s post, Donor Family Coordinators Denise Cooper and Kara Gartner answered a few questions about their roles.

Briefly describe what Donor Family Coordinators do.

Donor Family Coordinators are responsible for all communication between donor families and recipients. We also provide recipient follow up to donor families upon request.

Another big part of our job is planning all the celebrations and special events for donor families.

For how long will MTN support a donor family after their loved one’s donation?

MTN’s formal Donor Family Support program is two years, but all families have the opportunity to stay on our mailing list indefinitely. Families are also able to rejoin at any time by filling out a request on our Serenity Newsletter page at mtn.org/serenity.

What are donor family events, and how can families get involved?

Each year, MTN hosts a variety of donor family days for all our donor families to attend. In recent years, we have held events at the Kansas City Zoo, Sedgwick County Zoo, Warm Springs Ranch and the Joplin Pumpkin Patch. MTN donor family events are a great way to meet other donor families while also remembering your loved one.

We also host our Celebration of Heroes in Kansas City, Wichita, Joplin and Columbia. The Celebration of Heroes is a way to honor organ, eye and tissue donors and their families. MTN presents each family with a beautifully handcrafted stained-glass heart to honor their loved one. Families also have the opportunity to pin their quilt square on the Donor Memorial Quilt during the celebration.

Information about how to register for the next celebration and donor family events will be in the Serenity newsletters and on the MTN website.

How can a donor family communicate with their loved one’s recipient(s)? Similarly, how can a transplant recipient communicate with their donor’s family?

Correspondence with your loved one’s recipients has no time limit. We will continue to forward communication to both parties regardless of a donor family’s participation in our Donor Family Support program.

When a donor family decides to write to their loved one’s recipients, they would send the letter to MTN. We then forward the letter to the recipient’s transplant center, and it is forwarded to the recipient.

When a recipient writes to their donor’s family, they give the letter to their transplant center coordinator. The coordinator then forwards the letter to MTN, and we then send it to the family.

Can donor families who initially do not wish to receive support from MTN later connect with the Donor Family Support program? If so, how?

Yes, the opportunity to receive support from MTN is always available. If at any time a family would like to be added to our newsletter mailing list or has any questions, they can call us at 913-262-1668 or connect with us through our website at mwtn.org/contact-us.

What is the one thing you’d want to tell someone who knows nothing about your work?

It is an honor to support donor families whose loved ones have given the gift of organ, eye or tissue gifts.

Why should people say “yes” to organ, eye and tissue donation?

A YES to donation is one of the most selfless and generous things a person can do. Donation can help someone’s child, sister/brother, mother/father, etc. and give a stranger the gift of life or enhance their lives with tissue donation. These gifts cause a ripple effect, touching so many other lives.

MTN Donation Communications Coordinators

Photo of MTN's Donation Communications Coordinators

Donation Communications Coordinators Lindy Maska (left) and Jessica Cleary

This week, we’re highlighting Midwest Transplant Network’s Donor Family Support program — made up of caring staff members who communicate with and provide care for donor families after their loved one’s donation. In this first post, we hear from Donation Communications Coordinators Jessica Cleary and Lindy Maska.

Briefly describe what Donation Communications Coordinators do.

We coordinate follow-up with all our organ, eye and tissue donor families to provide information about the gifts their loved one was able to donate. We also coordinate follow-up with the clinical staff involved in the donation so that they can see the impact their work has on saving and improving lives. After the initial donation, we provide ongoing support to donor families as we continue to remember and appreciate their loved one’s legacy of providing hope and life to others.

How many letters do you send out to families each month? To transplant centers? To donor hospitals?

There is a lot of variation in the number of letters sent out weekly, but very roughly:

  • We send about 170 tissue and organ outcome letters out to families each month.
  • We send around 800 follow-up letters each month to families three months, six months, one year and two years after their loved one’s donation.
  • We send about 750 letters to donor hospitals per month.

How do Donation Communications Coordinators work with other members of the Donor Family Support Program to provide ongoing support for donor families?

We help with the planning and execution of events for our donor families as well as work with the Donor Family Services Coordinators to ensure families receive any additional support they may need, from donor hero bracelets to grief resources.

What is the one thing you’d want to tell someone who knows nothing about your work?

For many families, knowing who their loved one was able to help through donation provides a great deal of hope in a difficult time as they realize that their loved one’s legacy lives on.

What are some typical degrees and/or career paths staff members pursue before joining the Donor Family Support Program?

There is really no typical degree staff members pursue before joining the Donor Family Support Program. The most important quality of someone joining our department is a desire to help others through their grief journey.

Why should people say “yes” to organ, eye and tissue donation?

The opportunity to help others through donation is more unique than many people realize; not every person who says “yes” will necessarily be a donor. However, by saying “yes,” you provide hope to the thousands of people who are awaiting transplant.

MTN Family Services

Photo of John Michael Segars

Family Services Coordinator John Michael Segars, PharmD

 

As we continue to highlight our talented teams, we look next at the compassionate individuals who support families through some of their most difficult moments. Our Family Services staff members work with families whose loved one has the potential to donate an organ(s). To learn more about this unique and powerful profession, we asked Family Services Coordinator II John Michael Segars, PharmD, to answer these questions.

Briefly describe what Family Services Coordinators (FSCs) do.

  • Family Services Coordinators are the wonderful people who support families on the worst days of their lives. We are there to provide compassion and kindness during a tragic loss to help families in moments of grief. We approach families during this difficult time of losing someone, and we offer them the opportunity to save and enhance lives through organ, eye and tissue donation. Many families see this as the only bit of light on the darkest of days when they realize their loved one can be a hero.

How long do Family Services Coordinators typically spend with a family throughout the donation process? What type(s) of support do they provide?

  • In general, we can spend several hours with a family, but this can vary; sometimes our relationships with families last days, weeks or years, depending on the connection and aftercare provided. I think of our role as listeners. We provide grief support in every way, whether that be hearing family members tell their story, hugging them as they cry, making calls to help them find a funeral home so we can provide a path to next steps, etc.

Why do specially trained individuals approach families about donation instead of the patient’s nurse, doctor, etc.?

  • We have a Midwest Transplant Network Family Services Coordinator approach families because we want to keep a distinction between the care being provided by the hospital staff and conversations about next steps occurring once a death has taken place or a decision for comfort care has been made. We don’t want to put our hospital partners in a position of having a conflict of interest in any way.

How might Family Services Coordinators support families who are on the fence about donation?

  • I personally like to make a connection with the family and learn about who their loved one was. Let’s say Larry was a police officer who was passionate about serving his community and died while on duty. His family isn’t sure about donation. I may ask questions about him and how he lived his life. I’d bring it back to what Larry would have wanted. I’d ask his family if he was the type of man that helped others. I may ask them if Larry knew they were making a loving decision on his behalf to help someone else, would he be supportive of that decision? I’d also discuss recipients and how donation doesn’t just benefit the life or lives saved — it also enhances the experiences of that person’s family members and friends, creating a ripple effect of positivity in communities.

What is the one thing you’d want to tell someone who knows nothing about your work?

  • I would say that I work in organ, eye and tissue donation with the most amazing team on Earth because they make miracles happen. I have always felt so honored to be a part of the process that is connected to the phone call a patient will receive that will save his or her life. We work hard to honor our donors as the heroes they are to save lives of individuals we will never meet.

What are some typical degrees and/or career paths staff members pursue before joining the Family Services department?

  • We have myriad backgrounds in our department. Most common are social work, nursing and ministry/divinity, but we have a wonderful foliage of differing backgrounds in the Family Services department, from pharmacy to business to funeral directing, etc.

Have Family Services Coordinators’ roles shifted during the pandemic? If so, how?

  • We have increased the number of phone approaches we do, as families are not always allowed at the hospital due to coronavirus-related visitor restrictions. We also are now approaching families on COVID-19-positive patients so we can make sure we are offering the opportunity to save a life to anyone with an eligible gift.

Why should people say “yes” to organ, eye and tissue donation?

  • This is a very personal decision that should be right for each individual. For me, it is all about leaving a legacy of helping someone else. To this day, I get chills on my arms when a family brings up donation before we arrive onsite because it tells me that on one of their worst days, they are thinking of how to help someone else. In my job, I truly get to witness the very best of people.

Anything else you’d like to add?

  • We’re hiring! We’d love to add eligible, compassionate people to our family! View our current job openings here.

2020: A Record-Breaking Year

Midwest Transplant Network’s lifesaving and life-enhancing work continued in 2020, despite the pandemic. We coordinated a record number of organ donations for an increase of 21% from our previous record (set in 2019), recovered tissues from nearly 2,000 donors and enabled nearly 900 organ transplants.

We are incredibly grateful for our donor heroes and their families, our community partners and our staff members for helping us give the gift of life to so many in need during a challenging year.

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Thank you, healthcare and front-line heroes

2020 in Review

Despite the many challenges MTN and organizations globally faced, 2020 was a year of true heroism as we worked with our community partners to save and enhance lives through organ, eye and tissue donation. None of these incredible gifts would be possible without our generous donors and their families. Thank you to everyone who played a role in our 2020 successes!

Take a look back at our remarkable year:

 

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Employee Spotlight: Midge Dempsey

Check out our latest blog post and Employee Spotlight. This time we hear from Midge Dempsey, a Family Services Coordinator based in Wichita, as she talks about her role in the community, multicultural awareness, and her thoughts on organ, eye and tissue donation.

Get to know Midge:

 

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Midwest Transplant Network Receives Architectural Approval for Headquarters Expansion

With site plan approval for alterations and additions from the City of Westwood Planning Commission, Midwest Transplant Network (MTN) will soon begin construction document production for a new Donor Care Unit at its Westwood, Kansas, headquarters. Through this addition and remodel of MTN’s existing building, MTN and architecture firm Hoefer Wysocki will create an on-site recovery facility for organ, eye and tissue donors.

Currently, MTN clinicians collaborate with hospital healthcare teams to care for donors in hospitals located within MTN’s service area. The new centralized approach from MTN will allow for specialized donor care to help reduce the burden on hospital resources and enable more predictable timeframes for families and transplant teams.

“Creating this Donor Care Unit within Midwest Transplant Network is the right thing to do for the citizens of the Kansas City area and surrounding communities to improve organ donation,” said Dr. A. Michael Borkon, Co-Director of Saint Luke’s Mid America Heart Institute and Surgical Director of Heart Transplant at Saint Luke’s Hospital; MTN Governing Board Chair. “It is a very timely construction, as constraints are being placed on our ability to maximize organ donation due to the COVID-19 pandemic and the fact that ICU beds are in short supply.

“The Donor Care Unit will allow us to not only streamline the donation process, but also improve the number of organs that we can obtain from each donor because we can work through the time required to make the necessary changes to improve lung and heart function that ordinarily would not be prioritized in busy ICUs today.”

 

About Midwest Transplant Network
Midwest Transplant Network has been connecting lives through organ donation since 1973. As the federally designated not-for-profit organ procurement organization (OPO) for Kansas and the western two-thirds of Missouri, Midwest Transplant Network provides services including organ procurement; surgical tissue and eye recovery; laboratory testing; and 24-hour rapid response for referrals from hospital partners. Midwest Transplant Network ranks in the top 10% in the country among OPOs, which reflects the organization’s quality, professionalism and excellence in partnerships throughout the region. For more information, visit mwtn.org.

About Hoefer Wysocki
Founded in 1996, Hoefer Wysocki is a multidisciplinary architecture, interior design, medical equipment planning and clinical technology consultancy known for collaborating with clients to create performance-driven solutions. From offices in Kansas City and Dallas, the firm works with clients in healthcare, higher education, government and commercial markets on projects across the U.S. For more information, please visit hoeferwysocki.com.

 

MTN President/CEO Jan Finn Becomes AOPO President-Elect

VIENNA, Va. (July 2, 2020) — The Association of Organ Procurement Organizations (AOPO) has named Midwest Transplant Network (MTN) President/Chief Executive Officer Jan Finn, RN, MSN its President-Elect. This role includes significant responsibilities with AOPO — the nonprofit organization representing the 58 federally designated organ procurement organizations — including leading the strategic planning process, collaborating with AOPO councils, and advocating nationally for issues as they relate to donation and transplantation.

With this appointment, Finn will serve on AOPO’s Executive Committee for three years and will assume the role of President for 2021-2022. As AOPO President, Finn will be the organization’s spokesperson and Chairman of the Board of Directors and also will serve as a member of the United Network for Organ Sharing (UNOS) Board of Directors

“I am honored to represent MTN, those in our service area and the entire organ procurement organization (OPO) community,” said Finn. “AOPO is actively involved in advocacy for all donor families and recipients in ensuring each OPO strives for excellence in donation practice to ensure desperately needed organs for transplantation, and I am happy to lend my voice to such meaningful work.”

Throughout her time on AOPO’s Executive Committee, Finn said she hopes to foster collaboration between OPOs to provide a unified voice as the national industry expert

“My goal is to engage OPOs with known best practices to help those at other OPOs so we all can truly maximize the gift of life through organ, eye and tissue donation,” she said.

 

About Midwest Transplant Network
Midwest Transplant Network has been connecting lives through organ donation since 1973. As the federally designated not-for-profit organ procurement organization (OPO) for Kansas and the western two-thirds of Missouri, Midwest Transplant Network provides services including organ procurement; surgical tissue and eye recovery; laboratory testing; and 24-hour rapid response for referrals from hospital partners. Midwest Transplant Network ranks in the top 10% in the country among OPOs, which reflects the organization’s quality, professionalism and excellence in partnerships throughout the region. For more information, visit mwtn.org.

About the Association of Organ Procurement Organizations
The Association of Organ Procurement Organizations (AOPO) leads the nation’s organ donation process through innovation, advocacy and education. AOPO advances organ donation and transplantation by driving continual improvement of the donation process, collaborating with stakeholders and sharing best practices with their organ procurement organization members. For more information, visit aopo.org.