MTN DMV Appreciation Spotlight: Autumn Carroll – Asking the question can save a life

September is DMV Appreciation Month and Midwest Transplant Network recognizes the important work that DMV offices have as a partner in organ, eye and tissue donation. Autumn Carroll is the Driver License Supervisor at the Pittsburg, Kansas license office and shares her story about what it’s like to ask, “Would you like to be an organ donor?”

 

“One of the most rewarding parts of my job is knowing that the work that is done every day has a direct impact on people’s lives, sometimes in ways that aren’t immediately seen,” said Autumn.

“We issue IDs, ensure safety and compliance and help people navigate state regulations, but what really stands out is being part of the process where someone makes the choice to become an organ, eye or tissue donor,” she said. “When I ask that simple question, ‘Would you like to be listed as a donor?’ I know it could lead to someone receiving the gift of life.”

For Autumn, it’s incredibly meaningful to help people make informed, compassionate decisions. “We are part of a system that promotes community service, safety and generosity,” she said. “The most rewarding moments are when someone shares a personal story, maybe they’re a transplant recipient, or they lost someone who was a donor, and you realize just how powerful and far-reaching this work can be.”

The Pittsburg, Kansas license office provides basic information about being a registered organ donor.

“We let them know that by saying ‘yes,’ they are giving hope to thousands of Kansans and Americans waiting for a lifesaving transplant,” Autumn said. “It’s not about pressuring anyone, it’s about making sure they understand the option and can make their wishes known. That little heart symbol on the license can mean the world to someone someday. To me, it’s a privilege to be part of this process. I know that just by offering this information, I may be helping someone take the first step toward becoming a hero.”

When she learns about a donor recipient’s story, it is incredibly moving and meaningful. Hearing these stories reminds Autumn that what she does isn’t just about paperwork, it’s about real people, real families and real lives saved.

“It gives us pride and purpose, knowing that every time we ask someone if they want to register as a donor, it could lead to a story like that,” she said. “These stories also help inspire others. People are often more willing to say ‘yes’ to donation when they understand the incredible impact it can have. It’s a privilege to be a small part of that life-saving chain.”

The Pittsburg license office works closely with Midwest Transplant Network to increase awareness and provide education about organ donation. Printed brochures and flyers that explain the registry, first person authorization protections and what it means to be an organ donor are available at the service counters. The license office staff use virtual training modules provided by MTN. They also display posters or digital screens reminding visitors of the opportunity to become a donor. The staff wear lapel pins, lanyards and T-shirts to support the message. “These visual cues help spark conversations and encourage questions,” said Autumn.

“We receive ongoing training updates and informational materials from our partnering organizations so that staff feel confident discussing donation with applicants in a compassionate, non-coercive manner.”

Autumn said the DMV partnership with MTN ensures that accurate, respectful and timely information is always available when someone makes a decision. This approach helps people make an informed choice and, in many cases, they choose to become a donor.

“It reminds me that this isn’t just a government office, we’re a place where lifesaving decisions are made every day.”